Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. Please review our policy below.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Used items are not eligible for returns or refunds.
Non-Returnable Items
The following items cannot be returned:
- Used or worn items
- Items damaged due to misuse
- Final sale items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
- Original shipping costs are non-refundable
- A restocking fee may apply
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you receive a damaged item, please contact us within 48 hours of delivery with photo evidence.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Order Issues
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.
Contact Us
For all return and refund requests, please contact:
Email: support@jetplunge.us
Important Notice
By placing an order, you agree to the terms of this return and refund policy.